Second Server IT Return Policy
At Second Server IT, we strive to ensure your satisfaction with every purchase. Our return policy is designed to provide flexibility and transparency for our customers.
90-Day Return Period
We offer a 90-day return window for all eligible hardware purchases. If you’re not completely satisfied with your server or hardware, you may initiate a return within 90 days from the date of delivery. To qualify, items must be in their original condition, including all accessories, documentation, and packaging.
Restocking Fees
Certain items may be subject to a restocking fee, determined on a case-by-case basis. The fee, if applicable, will depend on the condition of the returned item and the specific circumstances of the return. Our team will communicate any potential fees clearly during the return process.
How to Initiate a Return
- Contact Us: Reach out to our support team via email or phone to request a Return Merchandise Authorization (RMA) number.
- Package the Item: Securely pack the item in its original packaging, including all components and accessories.
- Ship the Item: Send the package to the provided return address, including the RMA number. Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Inspection and Refund: Once received, we’ll inspect the item. Approved refunds will be processed within 7-10 business days, minus any applicable restocking fees.
Exclusions
Some items, such as custom-configured servers or clearance products, may not be eligible for return unless defective. Please contact us for clarification before purchasing.
Defective or Incorrect Items
If you receive a defective or incorrect item, please notify us within 7 days of delivery. We’ll provide a prepaid shipping label and replace or refund the item promptly, with no restocking fee.
Contact Us
Have questions about our return policy? Our team is here to help. Reach out via our Contact Us page or call us for assistance.
Second Server IT is committed to your satisfaction, ensuring a smooth and transparent return process for all our customers.